An older couple holding a farewell card for their dog Tessie

First Steps

What to do when your pet dies.

First steps vary according to where & how the death of a pet occurs.

At MY BFF Pet Cremation Services we are mindful that when a death occurs you are likely to be overcome with emotions, you may feel lost, and perhaps you will feel a sense of panic. We have listed here some common scenarios and the first steps you will need to take depending on the circumstances of your pet's death, however if you are uncertain at the time, then it is most important to remember that you can contact us 24 hours a days, 7 days a week and we will endeavour to guide you through the process, one step at a time.

Veterinary Clinic

If you have planned for your pet to be euthanised at your veterinary clinic, advise the clinic of your wishes to have My BFF take care of your pet's cremation service. Where possible, we recommend that you do this ahead of time as this will be one less thing you will need to think about.

If your pet has died unexpectedly at a veterinary clinic, before you leave the clinic advise the staff of your wishes to have My BFF take care of your pet's cremation service.

All clinics have different procedures so it is important that before you leave you check if the clinic staff will make contact with My BFF or if this is something you need to do.

If the clinic makes contact with My BFF, we will co-ordinate the transfer of your pet with them and we will be in touch with you to discuss further arrangements.

You can request us to transfer your pet from the veterinary clinic by clicking the link on this page and completing the details.

*It is important to note that most veterinary clinics have their own mortuary facility and therefore your pet will be safe in their care until we transfer into ours. Please be advised that where possible the transfer will be coordinated within office hours (9am - 5pm Monday to Friday), to avoid any additional costs to you.

Expected Death At Home

If you have chosen home euthanasia, you may wish to have personal time with your pet before they leave home or you may prefer that MY BFF are there as the procedure occurs to move them from home to our mortuary facility as soon as possible. By contacting us as soon as a date and time for the procedure has been set, we will do our best to ensure your needs are met.
Veterinary Clinic

Transfer Request

A Guide To Essential

Care For Your

Deceased Pet

At Home

Unexpected Death At Home

In the event that your pet has died unexpectedly at home, you may wish to call your veterinary clinic to seek guidance.

If you are not certain that your pet is deceased you should take your pet to the veterinary clinic for assistance, however If you are certain that your pet is deceased you can make direct contact with us to arrange to have your pet transferred into our care.

If your pet has died unexpectedly outside our office hours (9am - 5pm Monday to Friday), for an additional fee we can arrange to transfer after hours. Alternatively, to avoid after hours transfer costs, providing you can adequately provide essential care for your deceased pet, you may wish to hold your pet in your home. Please click the link for information on essential care for your deceased pet.